Refund policy

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it (Sealed Bag, Unopened) It must also be in the original packaging if possible. 

Examples of non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer if opened.

There are certain situations where only partial refunds are granted (if applicable)
- Missing items in an order
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (7-10 business days if not sooner).

Satisfaction Guarantee

Our goal is to consistently exceed our customers’ expectations and our success is dependent on your happiness. If, for any reason, you’re not satisfied with our Nature's Select branded products, then we’re not satisfied. If one of our branded products isn’t working out for your pet, we’d be happy to exchange it for another Nature's Select formula at a reduced price* or for another Nature's Select product as long as it's within reason and within our 30-day refund or exchange policy.

NOTE: Your Local Refund policies depend upon your local Nature’s Select Distributor’s discretion. Not sure what your local distributor's policy is? Not sure how to contact them? Check out our "Shop Local" page or please contact our corporate office so we can redirect you, find the information below:

Please keep in mind that if you purchased from a local Nature's Select Distributor, you will need to contact them directly to handle any exchange requests, refund requests, or return requests.

For our local customers that order from naturesselectshop.com we have always abided by our "Satisfaction Guaranteed" policy since our early days as Paul's Pet Food Delivery Express. We want to do our best to make sure that YOU and your pet are happy with our Nature's Select Pet Food branded products! For special situations and scenarios, we will handle returns and/or partial or full refunds on a case by case basis, including:

  • If your pet dies after you placed an order/received the unopened pet food order
  • If your pet stops eating or liking the pet food and you let us know within a 30 day period from the time order is received.
  • If your item(s) are damaged, missing, or incorrect.
  • If your item was expired upon receiving the order.

We will NOT issue refunds for non-Nature's Select branded items (such as supplements, chews, treats, etc) that are undamaged or unexpired. As a small family owned business we cannot afford to do so, we appreciate your understanding.

In some of the special cases above, please contact us so we can rectify the issue accordingly. Please call us weekdays 7am-3:30pm PST (714) 993-5500 to speak with a live representative. If we are unavailable, please leave us a message and be sure to include your name, phone number, and order number. You are also welcome to send an email to orders@naturesselectcorp.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund yet, please contact us at info@naturesselectcorp.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Note: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@naturesselectcorp.com and have your order number and order date ready.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your unopened, non-damaged pet food product product, you should mail your product to our corporate office located at: 590 West Central Ave Unit F Brea CA 92821. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary based on location.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged Pet Food Bags

If you feel that your pet food is damaged and a team member requests you to ship your bag back to us, please use the following info:

Business Name: Nature's Select Premium Pet Products

Phone Number: 714-993-5500

Email: info@naturesselectcorp.com

Physical Address: Nature's Select Pet Food, 1621 N Orangethorpe Way, Anaheim CA 92801, United States