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Everything you need to know about our 2020 Holiday Shipping & Delivery Schedule - see below for details, holiday closures, and beyond. Be sure to order early to ensure delivery before the holidays...it's a very busy time of year!
We will be CLOSED on the following days this month:
*Christmas Week Schedule*
*New Years Week Schedule*
*Note: orders placed during our holiday closures (12/24-12/27 and 12/31-01/03) will not ship out until the following Monday of the following week. Our staff will not be available to take phone calls or place orders; however, you're welcome to place your order online at NaturesSelectShop.com or send us an email with your reorder request to email@example.com during our holiday closure periods.
*For before Christmas, we recommend placing an order by 12/16/2020 at 2pm PST*
Effective Oct. 5, 2020 through Jan. 17, 2021, there will be a $5.00 shipping charge implemented on orders weighing over 50 lbs. FedEx has implemented an additional handling fee for each package over 50 lbs during the peak holiday season (on top of the price it already costs to ship these packages we always cover for you) from Oct to Nov, that they announced to us without notice. We understand and recognize the extreme inconvenience this may cause some of our long time loyal customers, but please know that this is only temporary. We always do our best to avoid passing on increases to our customers as a small business, but sadly this is a business decision we must implement short-term in order to continue forward as we simply cannot afford to also pay each $5 charge for heavy packages for a 3-month period. We appreciate your patience and understanding during this busy and unusual holiday season. And as always - we appreciate your ongoing support of our small family owned business, thank you from the bottom of our hearts. Truly it means the world to us that you choose and trust Nature's Select Pet Food for your pets.
See our temporary shipping rates below:
*The above rates went into effect on Tuesday afternoon, October 13th 2020. If you're ordering more than 60 lbs of pet food, you may be subject to additional charges per box weighing more than 50 lbs. If you order 120 lbs of dog food at a time (4 big bags total) then you will be added (2) $5 charges for a total of $10 total. To bypass this shipping surcharge, we recommend only ordering 1 big bag of food at a time. We apologize for any inconvenience.
Delays Possible During Holiday Peak Season
FedEx, UPS, and other popular couriers nationwide are all experiencing delays due to a shortage of drivers and spike in online orders and shipping needs. They have alerted us that unfortunately since March 2020, they've been running over capacity. As we enter the holiday shopping season, from October 2020 through January 2021, it is very possible for a package to be delayed. As a precaution, we are encouraging our customers to order 2 weeks in advance to avoid running too low on pet food supply. While delays are common during the month of December in years past, we are entering unchartered territory as most states still remain closed and/or discourage in person shopping for customers, causing this huge spike and increase of online shopping/packages being shipped. We apologize for any inconvenience this may cause you over the holiday months.
As a friendly courtesy, we suggest placing a reorder at least 2 weeks in advance to avoid running out of pet food, especially as we approach the busy holiday season and winter months that can have weather delays.
We appreciate your patience and understanding during these challenging times. Should you have any questions, please give us a call directly to speak with a live Pet Care Advisor. Our team is available by phone weekdays 7am to 4pm PST: (714) 993-5500 Issue with a recent order? Please email us firstname.lastname@example.org and be sure to include your name, order number, and concern. If a box or bag of food was damaged, photos are appreciated so we know how to proceed.
Most importantly, we appreciate you choosing to shop small this holiday season with us. You can feel good knowing you are supporting a local family-owned business when you shop Nature's Select no matter where you are across the country. Thank you for your support, it truly means the world to our small team.
Your Nature's Select Family