Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (7-10 business days if not sooner).
If you would prefer a return in store credit to shop at Nature’s Select Pet Food, that can be arranged as an alternative method. If a refund window is past the 30-day mark from date of original purchase, then we can ONLY offer store credit as a way of offering a return amount, no exceptions.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Refunds (if applicable)
Of course, we have always abided by "Satisfaction Guaranteed" since our early days as Paul's Pet Food Delivery Express. We want to do our best to make sure that YOU and your pet are happy! For special situations and scenarios, we will handle returns and/or refunds on a case by case basis, including:
- If your pet dies after you placed an order/received the order
- If your pet stops eating or liking the food and you let us know right away
- If your item(s) are damaged, missing, or incorrect
In some of the special cases above, please contact us so we can rectify the issue accordingly. Please call us weekdays 7am-4pm PST (714) 993-5500 to speak with a live representative. If we are unavailable, please leave us a message and be sure to include your name, phone number, and order number. You are also welcome to send an email to orders@naturesselectcorp.com